Posts Tagged ‘Fair Debt Collection Practices’

Cambece Settles with Mass AG

The Boston Globe is reporting that J.A.Cambece Law Offices, PC has agreed to pay $75,000 and implement procedures to protect consumers following an investiation from the Massachusetts Attorney General’s Office.

Thomas F. Reilly, the attorney general, alleged that representatives of the J.A. Cambece Law Office PC violated state and federal debt-collection laws by using profane language, placing calls to consumers at improper hours, making unauthorized communications with consumers at their places of employment, and failing to provide proof of the validity of debts.

The settlement “imposes restrictions on this firm to protect consumers from abusive practices,” Reilly said in a prepared statement. “It also sends a message to the collection industry that abusive tactics will not be tolerated.”

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Just Plain Wrong

I’ve often commented on the sad tactics debt collectors use to shake down distressed debtors. Fortunately, there’s no prize for the sleaziest tactics. If there were, Alpine Credit Inc. out of Lakewood, Colorado would win a blue ribbon.

A client of my colleague and fellow NACBA member Will Evans received a letter from Alpine that conveyed this delightful message:

“The bench warrant from your arrest will remain in effect until your judgment is satisfied. We are confident, at some point in time you will be pulled over for a traffic violation, will need to renew your drivers license, or will be arrested at your home. You must post a cash bond before you will be released from jail. Your failure to face the seriousness of this matter will only result in further expenses.”

Interestingly, Alpine Credit apparently touts itself as being “professional”, “ethical” and “legal.” For real.

Will tells me that his client was “…in extreme distress because she was afraid to take her kids to school for fear of being pulled over and arrested in front of them.”

At the risk of sounding unprofessional, what kind of desperate little scum-bag bill collector needs to descend to such levels? I can’t imagine it’s ethical, and I know it’s not legal.

Most people would – if they could – pay their bills. The last thing struggling folks need is a letter like this…and the fear and sleepless nights it spawns. A violation of the Fair Debt Collection Practices Act? You bet. But perhaps more importantly: it’s just plain wrong.

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And in Other Sunday Papers…

The American Bankers Association is telling the Arizona Republic that the new bankruptcy laws (which will have it’s first anniversary on Tuesday, October 17) is working as it was intended. Fortunately, there is more than one source for news. Delaware Online reports that after one year, the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 is not quite doing what bankers had hoped or paid for.

Certainly, bankruptcy attorneys – including yours truly – would agree that there has been a substantial drop in case filings. A Toledo Blade report attributes the drop in filings to higher legal fees and a “difficult” income test. Most bankruptcy attorneys have had to increase their fees since October 17, 2005 due to the increased work on a typical bankruptcy. In many cases, the work has doubled than it was under the old law. However, I am not convinced that the means test is “difficult.” While it’s an extra form, and more paperwork, I cannot say however, it is “difficult.”

What remains difficult is the struggle people face in dealing with debt that’s grown out of control. That difficulty is only intensified when debt collectors get ugly. From the Pittsburgh Post-Gazette, this year the Pennsylvania Consumer Protection Bureau has received the highest number of complaints against abusive debt collectors than any other industry, such as telephone companies:

Take the case in which a collection agency telephoned a woman’s 5-year-old daughter, ordering her to tell her deadbeat mommy that she’d better pay her credit card bills.

I have to wonder: did the bill collector also tell the 5-year-old that mommy could not file bankruptcy anymore because it was too expensive and there was a difficult income test? I hope not. Debt collectors are not supposed to lie.

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Rewarding Debt Collectors

Congress has approved changes to the Fair Debt Collection Practices Act. In her blog, Harvard Law School Professor Elizabeth Warren explains why she’s not happy about it.

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Sorry, Wrong Number

Getting telephone calls from debt collectors can be unpleasant. But what happens when you’re getting hounded by collectors for a debt that is not even yours? How can that happen? Today, the Boston Globe asked those questions and found a system that isn’t working as well as it should or could.

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GMAC’s Coercive Reaffirmation

A recent ruling out of the First Circuit Court of Appeals found that GMAC violated a Chapter 7 Discharge Injunction when it refused to release a lien on an automobile unless the Debtors paid the pre-petition balance in full.

The Facts:

The Debtor purchased a 1994 Chevrolet Cavalier which was financed in part with a GMAC loan. Four years later, the Debtor and his spouse filed for protection under Chapter 13 in the US Bankruptcy Court for the District of Maine. A proof of claim filed by GMAC was allowed, and GMAC received approximately 1/3 of the amount in its proof of claim by the time the Debtors found the need to convert their case to Chapter 7.

When the Debtors converted their case, they gave notice on their Statement of Intention that they intended to “surrender” the Cavalier. GMAC then filed a motion for relief from stay seeking permission to pursue its rights under Maine state law. The court granted the motion. The Debtors continued to keep the car and they eventually received their Chapter 7 discharge, which had the effect of erasing all pre-petition obligations to GMAC. Apparently GMAC was not interested in repossessing the vehicle, because they did not think it was cost effective to do so.

In September 1999, the Debtors realized that the Chevy Cavalier was inoperable. Rather than pay to fix it, they opted to simply “junk” it. Under Maine law, salvage dealers require a release of lien. With this information, the Debtors repeatedly called GMAC and asked them to take the Cavalier or release the lien. GMAC’s response was basically “we aren’t doing anything until you pay us every penny owe us.”

The frustrated Debtors, who undoubtedly thought they were through with the bankruptcy process, filed a motion in the bankruptcy court to reopen their bankruptcy case. This would enable them to file an Adversary Proceeding in the bankruptcy court against GMAC. An Adversary Proceeding is a lawsuit within a bankruptcy proceeding the purpose of which is to litigate certain rights and obligations of the parties to the suit. In this case, the Debtors wanted to hold GMAC accountable for violating the Discharge Injunction.

While the case was reopened, the court eventually ruled in GMAC’s favor. The court found

(i) GMAC’s in rem right under Maine law to enforce its lien against the vehicle survived intact the chapter 7 discharge of the Pratts’ unsecured personal liability on the loan;
(ii) by Maine statute, a secured creditor has an unqualified right to refuse to release its lien until the loan balance is paid in full;
(iii) the GMAC refusal to release its lien did not coerce the Pratts to repay their discharged personal liability on the car loan, but simply invoked its legitimate in rem remedies as accorded under Maine law; and
(iv) the situation was no more coercive than had GMAC offered the Pratts a reaffirmation agreement whereby they could consent to repay both the secured and unsecured portions of the loan indebtedness.

Reaffirmation Agreements and Surrender

A reaffirmation agreement allows a debtor in bankruptcy to retain collateral and continue payment terms that are fair and acceptable to both parties. The agreement effectively takes the debt out of the bankruptcy – which is why they should not be entered into casually. But most important for these Debtors, the bankruptcy code expressly prohibits a debtor from being coerced into reaffirming a prepetition debt. The activity must be considered “objectively” coercive. In this case, the Debtors were not interested in reaffirming this debt. They declared their intent to “surrender” the collateral, and took no action to prevent its repossession.

Congress did not define the term “surrender”, so the Court refused to read more into the plain meaning of the word. For example, “surrender” does not mean “deliver.” The Court found it appropriate that if the Debtor’s have declared their intent to surrender the vehicle (which they did) and have made it available for surrender or repossession (which they did too), then the Debtors did all they needed to do.

Forceful Negotiations or Improper Coercion?

The Court noted that here is a fine line between what might be construed as a forceful negotiation and improper coercion. GMAC was resting its laurels on Maine law which allows it to refuse to release a lien until the outstanding balance on the loan is paid. But Maine law is superseded by federal law if federal law dictates a different result.

[E]ven legitimate state-law rights exercised in a coercive manner might impinge upon the important federal interest served by the discharge injunction, which is to ensure that debtors receive a “fresh start” and are not unfairly coerced into repaying discharged prepetition debts.

The Holding

Based on the following:

1. That GMAC expressed that it was not going to repossess the vehicle because it was not “cost effective” to do so;
2. That GMAC conditioned the release of the lien on the payment of an outstanding balance that was covered by the Chapter 7 discharge injunction;
3. That these actions amounted to a demand for reaffirmation, but these actions did not comply with the anti-coercion provisions of the bankruptcy code; and
4. That the Debtors “were confronted with the grim prospect of retaining indefinite possession of a worthless vehicle unless they paid the GMAC loan balance, together with all the attendant costs of possessing, maintaining, insuring, and/or garaging the vehicle.”

The court held that GMAC violated the discharge injunction and the Debtors were entitled to damages.

This case affirms the strong policy behind the strict adherence to the Chapter 7 discharge. Curiously, GMAC did not think it was cost effective to repossess the vehicle. Undoubtedly, it would have been most cost effective to repossess the vehicle or release the lien, rather pay the legal fees and damages it now faces.

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Battling Debt Collectors

Attorneys all over the country are increasingly taking bad debt collectors to task for their abusive tactics. This comes from Texas:

The problem’s so bad; the Federal Trade Commission gets more complaints about debt collectors than anything. The tactics of debt collection agencies have been described as heavy-handed and mafia-like.

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IRS Warns About Scams

The IRS is slated to begin its “private debt collection initiative” on September 7. In other words, they are sending private debt collectors out to collect Uncle Sam’s money. In anticipation of the occassion, the IRS issued a statement today entitled “Simple Steps Can Prevent tax Scams as Private Debt Collection Begins.”

The IRS sees a variety of different scams on different issues. One recent example involves a bogus e-mail claiming to be from the IRS. In this “phishing” scheme, the scam artist’s e-mail claims to be from the IRS, tells recipients that they are due a federal tax refund, and directs them to a Web site that appears to be a genuine IRS site. The bogus sites contain forms or interactive Web pages similar to IRS forms or Web pages but which have been modified to request detailed personal and financial information from the e-mail recipients.

In general, all taxpayers should keep in mind the IRS never asks people for the PIN numbers, passwords or similar secret access information for their credit card, bank or other financial accounts. If in doubt about someone claiming to be from the IRS or working on behalf of the IRS, call the agency’s toll-free help line at 800-829-1040.

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A Battle with Nationwide

Today I battled a debt collector who was harassing one of my clients. I enjoyed myself, and I tend to when I know I am right. I am waiting for authority from my client to sue them. Here’s why:

My clients retained me to seek bankruptcy. They told the creditor (Discover Card) – and this collection agency (Nationwide Credit) that I was their attorney and to call me. They did, and on July 17 (shortly after they left a message seeking confirmation of retainer) I called and spoke to them and confirmed representation. But today, they called my client – and told my client that I never returned their call. They also told my client they were going to continue to call her until I returned the call. My client was troubled by this, since it’s my job to help her and her family get through this tough financial time.

So I called and spoke to the collector. She was a peach. She told me they the company never heard from me, and then in the same sentence, acknowledged that “my name was in the system” – and spelled incorrectly (McLeon). I called her out on that and said “if my name is in the system, then clearly you know I am her attorney. Why are you calling my client.” Her reply was that if I would “do my job and return the call” they would not bother my client. Can you sense how that my got my blood to boil?

(more…)

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The Costs of Settlement

In January I wrote an article about some of the hidden costs of settling a debt claim. Among those costs can be taxes. You’ll find more about this subject in an article published today.

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