Archive for the ‘Fair Debt Collection Practices’ Category

GMAC’s Coercive Reaffirmation

A recent ruling out of the First Circuit Court of Appeals found that GMAC violated a Chapter 7 Discharge Injunction when it refused to release a lien on an automobile unless the Debtors paid the pre-petition balance in full.

The Facts:

The Debtor purchased a 1994 Chevrolet Cavalier which was financed in part with a GMAC loan. Four years later, the Debtor and his spouse filed for protection under Chapter 13 in the US Bankruptcy Court for the District of Maine. A proof of claim filed by GMAC was allowed, and GMAC received approximately 1/3 of the amount in its proof of claim by the time the Debtors found the need to convert their case to Chapter 7.

When the Debtors converted their case, they gave notice on their Statement of Intention that they intended to “surrender” the Cavalier. GMAC then filed a motion for relief from stay seeking permission to pursue its rights under Maine state law. The court granted the motion. The Debtors continued to keep the car and they eventually received their Chapter 7 discharge, which had the effect of erasing all pre-petition obligations to GMAC. Apparently GMAC was not interested in repossessing the vehicle, because they did not think it was cost effective to do so.

In September 1999, the Debtors realized that the Chevy Cavalier was inoperable. Rather than pay to fix it, they opted to simply “junk” it. Under Maine law, salvage dealers require a release of lien. With this information, the Debtors repeatedly called GMAC and asked them to take the Cavalier or release the lien. GMAC’s response was basically “we aren’t doing anything until you pay us every penny owe us.”

The frustrated Debtors, who undoubtedly thought they were through with the bankruptcy process, filed a motion in the bankruptcy court to reopen their bankruptcy case. This would enable them to file an Adversary Proceeding in the bankruptcy court against GMAC. An Adversary Proceeding is a lawsuit within a bankruptcy proceeding the purpose of which is to litigate certain rights and obligations of the parties to the suit. In this case, the Debtors wanted to hold GMAC accountable for violating the Discharge Injunction.

While the case was reopened, the court eventually ruled in GMAC’s favor. The court found

(i) GMAC’s in rem right under Maine law to enforce its lien against the vehicle survived intact the chapter 7 discharge of the Pratts’ unsecured personal liability on the loan;
(ii) by Maine statute, a secured creditor has an unqualified right to refuse to release its lien until the loan balance is paid in full;
(iii) the GMAC refusal to release its lien did not coerce the Pratts to repay their discharged personal liability on the car loan, but simply invoked its legitimate in rem remedies as accorded under Maine law; and
(iv) the situation was no more coercive than had GMAC offered the Pratts a reaffirmation agreement whereby they could consent to repay both the secured and unsecured portions of the loan indebtedness.

Reaffirmation Agreements and Surrender

A reaffirmation agreement allows a debtor in bankruptcy to retain collateral and continue payment terms that are fair and acceptable to both parties. The agreement effectively takes the debt out of the bankruptcy – which is why they should not be entered into casually. But most important for these Debtors, the bankruptcy code expressly prohibits a debtor from being coerced into reaffirming a prepetition debt. The activity must be considered “objectively” coercive. In this case, the Debtors were not interested in reaffirming this debt. They declared their intent to “surrender” the collateral, and took no action to prevent its repossession.

Congress did not define the term “surrender”, so the Court refused to read more into the plain meaning of the word. For example, “surrender” does not mean “deliver.” The Court found it appropriate that if the Debtor’s have declared their intent to surrender the vehicle (which they did) and have made it available for surrender or repossession (which they did too), then the Debtors did all they needed to do.

Forceful Negotiations or Improper Coercion?

The Court noted that here is a fine line between what might be construed as a forceful negotiation and improper coercion. GMAC was resting its laurels on Maine law which allows it to refuse to release a lien until the outstanding balance on the loan is paid. But Maine law is superseded by federal law if federal law dictates a different result.

[E]ven legitimate state-law rights exercised in a coercive manner might impinge upon the important federal interest served by the discharge injunction, which is to ensure that debtors receive a “fresh start” and are not unfairly coerced into repaying discharged prepetition debts.

The Holding

Based on the following:

1. That GMAC expressed that it was not going to repossess the vehicle because it was not “cost effective” to do so;
2. That GMAC conditioned the release of the lien on the payment of an outstanding balance that was covered by the Chapter 7 discharge injunction;
3. That these actions amounted to a demand for reaffirmation, but these actions did not comply with the anti-coercion provisions of the bankruptcy code; and
4. That the Debtors “were confronted with the grim prospect of retaining indefinite possession of a worthless vehicle unless they paid the GMAC loan balance, together with all the attendant costs of possessing, maintaining, insuring, and/or garaging the vehicle.”

The court held that GMAC violated the discharge injunction and the Debtors were entitled to damages.

This case affirms the strong policy behind the strict adherence to the Chapter 7 discharge. Curiously, GMAC did not think it was cost effective to repossess the vehicle. Undoubtedly, it would have been most cost effective to repossess the vehicle or release the lien, rather pay the legal fees and damages it now faces.

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Battling Debt Collectors

Attorneys all over the country are increasingly taking bad debt collectors to task for their abusive tactics. This comes from Texas:

The problem’s so bad; the Federal Trade Commission gets more complaints about debt collectors than anything. The tactics of debt collection agencies have been described as heavy-handed and mafia-like.

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IRS Warns About Scams

The IRS is slated to begin its “private debt collection initiative” on September 7. In other words, they are sending private debt collectors out to collect Uncle Sam’s money. In anticipation of the occassion, the IRS issued a statement today entitled “Simple Steps Can Prevent tax Scams as Private Debt Collection Begins.”

The IRS sees a variety of different scams on different issues. One recent example involves a bogus e-mail claiming to be from the IRS. In this “phishing” scheme, the scam artist’s e-mail claims to be from the IRS, tells recipients that they are due a federal tax refund, and directs them to a Web site that appears to be a genuine IRS site. The bogus sites contain forms or interactive Web pages similar to IRS forms or Web pages but which have been modified to request detailed personal and financial information from the e-mail recipients.

In general, all taxpayers should keep in mind the IRS never asks people for the PIN numbers, passwords or similar secret access information for their credit card, bank or other financial accounts. If in doubt about someone claiming to be from the IRS or working on behalf of the IRS, call the agency’s toll-free help line at 800-829-1040.

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A Battle with Nationwide

Today I battled a debt collector who was harassing one of my clients. I enjoyed myself, and I tend to when I know I am right. I am waiting for authority from my client to sue them. Here’s why:

My clients retained me to seek bankruptcy. They told the creditor (Discover Card) – and this collection agency (Nationwide Credit) that I was their attorney and to call me. They did, and on July 17 (shortly after they left a message seeking confirmation of retainer) I called and spoke to them and confirmed representation. But today, they called my client – and told my client that I never returned their call. They also told my client they were going to continue to call her until I returned the call. My client was troubled by this, since it’s my job to help her and her family get through this tough financial time.

So I called and spoke to the collector. She was a peach. She told me they the company never heard from me, and then in the same sentence, acknowledged that “my name was in the system” – and spelled incorrectly (McLeon). I called her out on that and said “if my name is in the system, then clearly you know I am her attorney. Why are you calling my client.” Her reply was that if I would “do my job and return the call” they would not bother my client. Can you sense how that my got my blood to boil?

(more…)

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The Costs of Settlement

In January I wrote an article about some of the hidden costs of settling a debt claim. Among those costs can be taxes. You’ll find more about this subject in an article published today.

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Relief for Debtors

Retired Massachusetts Bankruptcy Judge Carol Kenner appears in today’s Boston Globe with this great op-ed.

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A Call for Reform (Another One)

In November of last year, I wrote an article highlighting what I perceived to be some of the weaknesses in court rules that are exploited by unscrupulous debt collectors, their attorneys and their agents. I also pointed out in April that in Maryland, debt collectors were indicted. Those collectors were engaging what is called “sewer service”: representing to the court that a defendant had been served, when in fact they were not. The term “sewer service” is derived from the presumption that the process papers are tossed in the sewar, rather than properly given to the defendant.

Following last week’s series on the debt collection system in Massachusetts in today’s Globe, Warren Fitzgerald, president of the Massachusetts Bar Association had this to say:

An amendment to current small-claims rules may be required to ensure that notice requirements are meaningful. In terms of professional debt collectors, requiring them to serve personal notice on an individual who allegedly owes money may be necessary….Collection agencies and their attorneys have every right to pursue people who owe money, but they must do so lawfully. Lawyers in particular are governed by ethical rules that clearly prohibit some of the conduct described in the Globe series. If some lawyers are not obeying the rules, they should face disciplinary charges. Such behavior is an embarrassment to the overwhelming majority of lawyers in Massachusetts who are honest and ethical.

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Could it be?

Was the Boston Globe’s four part series this week was just the wake up call that elected leaders needed to seek a revamping of the debt collecting industry? In what appears to be a collective quest to do away with the wrongs cited in the reports, leaders including state attorney general and gubernatorial candidate Tom Reilly to Boston Mayor Thomas Menino are vowing to seek various changes in response to the report.

Too little, too late.

Lieutenant Governor Kerry Healey, the presumptive Republican nominee for governor, said Reilly “has failed to do enough to protect consumers in Massachusetts.” But Healey also found fault with the state court system. It has been, she said in a statement, “too lax, loosening notification rules for debt collectors instead of enforcing them to protect average citizens.”

Deval L. Patrick, one of two Democrats vying with Reilly for the Democratic nomination, was less direct in his criticism. But he said the lack of enforcement is stark evidence that, “at both the federal and state level, the government is on the side of the big players, and not the little guy.”

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One Last Look at the Underbelly

Harvard Professor Elizabeth Warren comments Harvard Professor Elizabeth Warren comments on the four part Globe series I have written about here:

It isn’t just the debt collection agents who get a black eye in this series; it is the government officials who are charged with the responsibility to watch out for the public and who instead made themselves the dupes of out-of-control debt collectors.

Do three things: First, read the series. Second, drop an email to the Globe to tell them what you thought—this makes a huge difference on the amount of follow-up reporting. Third, post a blog here about what you thought was the most outrageous act or your view about what is happing.[sic]

I want to taste this awful stuff one more time. The people who were featured in the Globe articles deserve at least that much, and the officials who didn’t help them deserve so much more.

If Professor Warren’s weblog is not in your favorites yet, it should be.

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A Lack of Perspective

I just got through reading many of the comments posted to the Globe’s Spotlight series Debtor’s Hell.comments posted to the Globe’s Spotlight series Debtor’s Hell. They range from folks sharing their own experiences, to other more pompous remarks that the consumers profiled got what they deserved because they should not buy what they cannot afford. The latter reflects a profound lack of understanding of those things in life that push people into debt to begin with.

It’s rare that my clients have not suffered through a divorce, a job loss, a health care crisis, or in some cases, a death of the primary bread-winner. I have represented people who have had to use credit cards to put food on the table. In addition, as I have commented on here, there is a lack of financial literacy education in our schools. If parents cannot control their money, how are their children going to do it?

But more importantly, the latter comments reflect a lack of understanding of how the credit card industry engages in tactics that are not all together dissimilar from a stereotypical loan shark. Default interest rates, interest rates upwards of 20 and 30 percent, and card user agreements that are often stuffed into monthly bills along with advertisements for useless trinkets. The system is one-sided and fundamentally unfair. It is also perfectly legal.

Richard Daniels, a creditor’s attorney, made this astute observation:

”Any system that puts people’s backs up against the wall doesn’t work,” he said in an interview. Daniels described the penalties and fees that credit card companies tack onto consumer bills as ”usurious” and ”totally unconscionable,” making it impossible for people to get out of debt. Such charges, Daniels declared, amount to ”classic abuse I wish to hell Congress would do away with.”

”This used to be an honorable business,” Daniels said, when discussing collections for credit card companies. ”Now, the guys on the other side are thieves.”

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